Managed Services
Hashtag IT believes that at the end of the day, our people won’t be liabilities anymore-they’ll be security assets.
We can help manage the health of your IT with our extensive portfolio of technical skills. The experience and skills span multiple products, technologies, vendors and platforms. We ensure that IT incidents are handled effectively and efficiently with high quality of service and very high levels of availability of the IT Infrastructure.
#Remote Infrastructure Management
As an organization’s ITSM matures, Remote Infrastructure Management is a model that organizations are increasingly turning to as the next step in optimizing IT infrastructure investments. While the costs come down, SLA’s ensure high uptime. An added benefit is that heightened security consciousness actually results in more systematic and process driven management practices.
- Flexible monitoring and management plans
- 24x7x365 operations
- L1 and L2 support through RIM. L3 support onsite
- Monitor progress of your ticket in our tool
- Choice of monitoring tools for different services and service levels
- Structured service delivery and mature service governance
- Emergency response teams for security incidents
- Intelligent monthly reports with recommendations for infrastructure improvements
#Infrastructure Deployment
HASHTAG IT’S experience in design, delivery, deployment and support of complex IT infrastructure environments span multiple products, technologies, vendors and platforms. Its depth of technical skills ensures that IT incidents are handled efficiently and effectively.
Our infrastructure deployment encompasses of pool of associates and experts across regions, bringing localized knowledge to grow customers business effectively. We assure quality services within time and budget. Technologies supported include:
- Cloud Deployment & Migrations
- Datacentre Consolidation & Transformation Solutions
- Workplace Transformation Solutions
- NGN solutions
- Security solutions